| About cancellations |
|---|
| Q: I want to cancel my order. Q: Can I change my order? Q: Can I return or exchange the products after their arrival? |
| About payment |
|---|
| Q: What are the available methods of payment? Q: Can I use a credit card for payment? Q: About shipping costs Q: About commissions |
| Other matters |
|---|
| Q: Will you send me a catalog or brochure? Q: It is difficult to choose what I want. Is there anyone I can consult for advice? |
Q: How long is the expiration date?
A: The expiration date is displayed on the barcode label on the back of our products. Please refer to the following for details.
Standard expiration date (number of days from the manufacturing date)
A: The expiration date is displayed on the barcode label on the back of our products. Please refer to the following for details.
Standard expiration date (number of days from the manufacturing date)
| Steamed buns(steamed buns with meat filling etc.) | 8 days (refrigerated) in summer, 10 day in winter. |
| Siumai | 7 days (refrigerated) all year round. |
| Moon cake | 20 days (room temperature) all year round |
Q: If there is any allergy-provoking food, is this noted in the menu?
A: You can check them on the barcode label on the back of our products. Allergy specified raw ingredients: 5 items which we are obligated, and 20 items which are recommended to display. These are all indicated whenever present in a product.
A: You can check them on the barcode label on the back of our products. Allergy specified raw ingredients: 5 items which we are obligated, and 20 items which are recommended to display. These are all indicated whenever present in a product.
Q: How should I preserve your products?
A: You can check the storage method on the barcode label on the back of our products. Please store "steamed bun/dim sum/siumai" in a refrigerator (below 10C), and confectioneries, such as moon cakes and tea at moderately cool room temperature.
A: You can check the storage method on the barcode label on the back of our products. Please store "steamed bun/dim sum/siumai" in a refrigerator (below 10C), and confectioneries, such as moon cakes and tea at moderately cool room temperature.
Q: Do your products contain any preservatives, such as antiseptic agents ?
A: No preservative is used.
A: No preservative is used.
Q: Do you use chemical seasonings?
A: No chemical seasonings are used. We use only the naturally-derived, additive-free seasonings.
A: No chemical seasonings are used. We use only the naturally-derived, additive-free seasonings.
Q: Can I cook steamed buns and siumai in a microwave?
A: "The best way of tasting" is also indicated on the individual packaging of our products. Using a steaming basket (steamer) if possible, please steam the product so that the core of the becomes very hot. If you are using your microwave, please use the special microwave steamer and sprinkle a suitable amount of water on the product before heating. Since the heated steamed buns harden easily, please eat it soon.
A: "The best way of tasting" is also indicated on the individual packaging of our products. Using a steaming basket (steamer) if possible, please steam the product so that the core of the becomes very hot. If you are using your microwave, please use the special microwave steamer and sprinkle a suitable amount of water on the product before heating. Since the heated steamed buns harden easily, please eat it soon.
Q: Can I eat steamed buns as is?
A: Please be sure to steam and consume once the package is opened. The soft texture, rich taste, and aroma can be enjoyed by heating the product.
A: Please be sure to steam and consume once the package is opened. The soft texture, rich taste, and aroma can be enjoyed by heating the product.
Q: Can I freeze steamed bun with meat filling and siumai ?
A: Due to the nature of the product and since no freezing additives are used, if steamed buns with meat filling and siumai are frozen, there will be a change in the flavor. After steaming, please consume it within the expiration date. When the product is frozen, please do not thaw but steam it until its core becomes hot enough to eat.
A: Due to the nature of the product and since no freezing additives are used, if steamed buns with meat filling and siumai are frozen, there will be a change in the flavor. After steaming, please consume it within the expiration date. When the product is frozen, please do not thaw but steam it until its core becomes hot enough to eat.
Q: Is there any way to order other than via the Internet?
A: We accept orders by phone or by FAX. We have a special facsimile order form.
Toll-free number: 0120-531-441 (8:00-17:00)
A: We accept orders by phone or by FAX. We have a special facsimile order form.
Toll-free number: 0120-531-441 (8:00-17:00)
Q: Can you attach a "gift tag" for the gift?
A: We can include gift tags depending on the occasion. (For example: celebrations, family celebrations, gratitude, Kotobuki, year-end gifts, mid-year gifts, etc.)
A: We can include gift tags depending on the occasion. (For example: celebrations, family celebrations, gratitude, Kotobuki, year-end gifts, mid-year gifts, etc.)
Q: I want to put a name on the gift's wrapping paper.
A: Yes, we do. Please inform us at the time of your order.
A: Yes, we do. Please inform us at the time of your order.
Q: Can I send the gift with a message?
A: Yes, this is possible. We have message cards available at our store. It is also possible to enclose a card of your choice.
A: Yes, this is possible. We have message cards available at our store. It is also possible to enclose a card of your choice.
Q: Can I have products gift wrapped?
A: Yes, we do. We have them for celebrations and for Buddhist services, so please inform us in advance.
A: Yes, we do. We have them for celebrations and for Buddhist services, so please inform us in advance.
Q: I want to purchase your product as a wedding gift.
A: As Manchinro products are handmade, we take orders one week in advance.
A: As Manchinro products are handmade, we take orders one week in advance.
Q: Can you attach a greeting, as I want to use it for a memorial gift for a funeral service, etc.?
A: Yes, we can. We will enclose your greeting if you can send it to us in advance.
A: Yes, we can. We will enclose your greeting if you can send it to us in advance.
Q: Can I buy your products directly from the store?
A: They are available at Manchinro stores, Kitchen operated outlet and Manchin Tea House.
A: They are available at Manchinro stores, Kitchen operated outlet and Manchin Tea House.
| Manchinro store Chinatown Main Street Store | 153, Yamashita-cho, Naka-ku, Yokohama-shi ＴＥＬ:045-681-0017 |
Manchinro store South Gate Silk Road Store | 106, Yamashita-cho, Naka-ku, Yokohama-shi ＴＥＬ:045-222-8044 |
Kitchen outlet store Manchin Tea House | 3-1-6, Shin-yamashita, Naka-ku, Yokohama-shi ＴＥＬ:045-622-4114 |
Q: Can I specify the delivery date of my order?
A: May be prespecified. When payments are made through bank transfer, we will confirm your desired delivery date and ship the items after confirmation of payment.
A: May be prespecified. When payments are made through bank transfer, we will confirm your desired delivery date and ship the items after confirmation of payment.
Q: Can I specify the delivery time?
A: May be prespecified. You may prespecify in time zones of 2 hours in the morning and in the afternoon.
A: May be prespecified. You may prespecify in time zones of 2 hours in the morning and in the afternoon.
Q: Which courier do you use?
A: We use Yamato Transport Co., Ltd. (Koromiko Yamato). However, for some areas, we ship using the postal office (Yu-pack). In such cases, please be aware that collect service cannot be used.
A: We use Yamato Transport Co., Ltd. (Koromiko Yamato). However, for some areas, we ship using the postal office (Yu-pack). In such cases, please be aware that collect service cannot be used.
Q: What is the shipping cost?
A: Shipping costs will vary by the purchase amount as follows.
Note that the purchased amount is per destination.
* For remote islands a separate cost will be charged.
A: Shipping costs will vary by the purchase amount as follows.
Note that the purchased amount is per destination.
| All purchases of 5,000 yen or more | free of charge nationwide |
| 3All purchases from 3,000 to 4,999 yen | 500 yen nationwide |
| Purchases under 3,000 yen | 950 yen. For Hokkaido, Kyushu, and Okinawa: 1,300 yen |
Q: What is the commission?
A:
However, in cases of purchases of 8,000 yen or more, there is no handling commission for CODs and CVS payments.
A:
| The handling commission for a COD | 315 yen for purchases of less than 8,000 yen |
| The handling commission for a CVS payment | 270 yen for purchases of less than 8,000 yen |
| The handling commission for bank transfers | It depends on each bank's arrangement |
Q: Once an order is placed, how long does it take to arrive?
A: It depends on the date and time of the order, the form of payment, and the destination. The products of Manchinro are handmade and manufactured upon receipt of the order. When payment confirmation is made in the morning, your order will be shipped on the following day.
When confirmation of the payment is made in the afternoon, it will be shipped two days later.
The methods of payment are as follows.
A: It depends on the date and time of the order, the form of payment, and the destination. The products of Manchinro are handmade and manufactured upon receipt of the order. When payment confirmation is made in the morning, your order will be shipped on the following day.
When confirmation of the payment is made in the afternoon, it will be shipped two days later.
The methods of payment are as follows.
| via bank transfer or CVS-escrow service | Shipments will be made after the confirmation of payment |
| For COD payments | orders will be shipped on the next day or the 2 days after order confirmation |
Q: Can you send it anywhere in Japan?
A: It is possible. However, there are some areas where chilled delivery is not possible, such as isolated islands.
Toll-free number 0120-531-441(8:00-17:00)
A: It is possible. However, there are some areas where chilled delivery is not possible, such as isolated islands.
Toll-free number 0120-531-441(8:00-17:00)
About confirmations after receipt of order
Q: I'm not sure if I placed my order correctly. . .
A: Once you receive your order confirmation e-mail from the Manchinro mail order department, your order is accepted. If you are unclear, please contact us by e-mail or call us toll-free.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
A: Once you receive your order confirmation e-mail from the Manchinro mail order department, your order is accepted. If you are unclear, please contact us by e-mail or call us toll-free.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
Q: I haven't received an order confirmation mail message. What should I do?
A: Please contact us at the Manchinro mail order department by e-mail or call toll-free.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
A: Please contact us at the Manchinro mail order department by e-mail or call toll-free.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
Q: I want to check the shipment status of my order.
A: If a "notice of delivery date" notice arrives, please access the following URL and enter the invoice No. You can check the delivery status.
Kuroneko Yamato delivery status query system
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko?init
Or please contact us at the Manchinro mail order department.
Toll-free number 0120-531-441(8:00-17:00)
A: If a "notice of delivery date" notice arrives, please access the following URL and enter the invoice No. You can check the delivery status.
Kuroneko Yamato delivery status query system
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko?init
Or please contact us at the Manchinro mail order department.
Toll-free number 0120-531-441(8:00-17:00)
Q: My order has not arrived on the specified date and time. What should I do?
A: Or please contact us at the Manchinro mail order department.
Toll-free number 0120-531-441(8:00-17:00)
A: Or please contact us at the Manchinro mail order department.
Toll-free number 0120-531-441(8:00-17:00)
Q: I want to know when my order reaches its destination.
A: You can check your delivery status at the "Kuroneko Yamato delivery status query system".
Kuroneko Yamato delivery status query system
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko?init
Or please contact us at the Manchinro mail order department.
Toll-free number 0120-531-441(8:00-17:00)
A: You can check your delivery status at the "Kuroneko Yamato delivery status query system".
Kuroneko Yamato delivery status query system
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko?init
Or please contact us at the Manchinro mail order department.
Toll-free number 0120-531-441(8:00-17:00)
Q: The delivered product is damaged, or has a defect. What should I do?
A: Although we pay careful attention to quality control of our products, in cases of damage or stains, please contact us at the Manchinro mail order department within 2 days of receipt of shipment. We will replace the product or refund after reviewing the situation.
A: Although we pay careful attention to quality control of our products, in cases of damage or stains, please contact us at the Manchinro mail order department within 2 days of receipt of shipment. We will replace the product or refund after reviewing the situation.
Q: My child has eaten the deoxidizer. Is he/she OK?
A: Although the main ingredients of our deoxidizer are iron powder, vitamin C, inorganic salt, natural minerals, etc. and are harmless, please consult with a doctor for precaution.
A: Although the main ingredients of our deoxidizer are iron powder, vitamin C, inorganic salt, natural minerals, etc. and are harmless, please consult with a doctor for precaution.
Q: I want to cancel my order.
A: We will accept it by e-mail or phone.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
A: We will accept it by e-mail or phone.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
Q: Can I change my order?
A: It is possible, if it is before the product is shipped. Please contact us by e-mail or phone.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
A: It is possible, if it is before the product is shipped. Please contact us by e-mail or phone.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
Q: Can I return or exchange the products after their arrival?
A: We do not accept returns or replace products unless there is a defect, damage or stain in the product, or a product different from the specification is delivered.
A: We do not accept returns or replace products unless there is a defect, damage or stain in the product, or a product different from the specification is delivered.
Q: What are the available methods of payment?
A: You can pay through a bank transfer, CVS payment, or cash on delivery (COD).
A: You can pay through a bank transfer, CVS payment, or cash on delivery (COD).
Q: About shipping costs
A: Per destination.
* For remote islands a separate cost will be charged.
A: Per destination.
| All purchases of 5,000 yen or more | free of charge nationwide |
| All purchases from 3,000 to 4,999 | 500 yen nationwide |
| Purchases under 3,000 yen | 950 yen. For Hokkaido, Kyushu, and Okinawa: 1,300 yen. |
Q: About commissions
However, in cases of purchases of 8,000 yen or more, there is no handling commission for CODs and CVS payments.
| The handling commission for a COD | 315 yen for purchases of less than 8,000 yen |
| The handling commission for a CVS payment | 270 yen for purchases of less than 8,000 yen |
| The handling commission for bank transfers | It depends on each bank's arrangement |
Q: Will you send me a catalog or brochure?
A: We can send our Manchinro product catalog, "Kofuku Saifu". Please contact us by e-mail or call toll-free.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
A: We can send our Manchinro product catalog, "Kofuku Saifu". Please contact us by e-mail or call toll-free.
Toll-free number 0120-531-441(8:00-17:00) e-mail: m-shop@manchinro.co.jp
