| About our business hours and parking |
|---|
| Q: What are your business hours? Q: Is there parking? |
| About shipment |
|---|
| Q: Can I have my order shipped? Q: Do you ship your products? Q: Is there a shipping cost? Q: Can I specify the delivery date of my order? Q: Can I specify the delivery time? |
| After arrival of your order |
|---|
| Q: Can I use a credit card for payment? Q: Can you send me a brochure? |
About our business hours and parking
Q: What are your business hours?
A: Please refer to the table below for details.
A: Please refer to the table below for details.
| Chinatown Main Street Store | 10:00-22:00 |
| South Gate Silk Road Store | Store 10:00-20:00 Suisho Art Gallery 10:00-20:00 (Refurbished and reopened on June 2, 2008) |
Q: Is there parking?
A: In addition to the Manchinro our own parking lot (for 31 cars), we also have available three outside, contracted parking lots.
Free parking for 1 hour with a purchase in excess of 3,000 yen.
A: In addition to the Manchinro our own parking lot (for 31 cars), we also have available three outside, contracted parking lots.
Free parking for 1 hour with a purchase in excess of 3,000 yen.
Q: Can I take your products home?
A: As for steamed bun with meat filling, it is 24 hours at room temperature (25 degrees Celsius in summer), and 12 hours for siumai.
A: As for steamed bun with meat filling, it is 24 hours at room temperature (25 degrees Celsius in summer), and 12 hours for siumai.
Q: How long is the expiration date?
A: The expiration date is displayed on the barcode label on the back of our products. Please refer to the following for details.
Standard expiration date (number of days from the manufacturing date)
Steamed buns (steamed buns with meat filling etc.) 8 days (refrigerated) in the summer, 10 days in the winter.
Siumai: 7 days (refrigerated) all year round.
Moon cake: 20 days (room temperature) all year round.
Cookies: 2 weeks (room temperature), and fresh dessert (coconut dumpling): the next day of the purchase date.
A: The expiration date is displayed on the barcode label on the back of our products. Please refer to the following for details.
Standard expiration date (number of days from the manufacturing date)
Steamed buns (steamed buns with meat filling etc.) 8 days (refrigerated) in the summer, 10 days in the winter.
Siumai: 7 days (refrigerated) all year round.
Moon cake: 20 days (room temperature) all year round.
Cookies: 2 weeks (room temperature), and fresh dessert (coconut dumpling): the next day of the purchase date.
Q: Why is the expiration date so short?
A: Since we use no preservatives, chemical seasonings, etc. in our products, the expiration period is short, but you can be assured of the safety and quality of our products.
A: Since we use no preservatives, chemical seasonings, etc. in our products, the expiration period is short, but you can be assured of the safety and quality of our products.
Q: Do your products contain any preservatives, such as antiseptic agents ?
A: No preservative is used.
A: No preservative is used.
Q: Do you use chemical seasonings?
A: No chemical seasonings are used. We use only the naturally-derived, additive-free seasonings.
A: No chemical seasonings are used. We use only the naturally-derived, additive-free seasonings.
Q: If there is any allergy-provoking food, is this noted in the menu?
A: You can check them on the barcode label on the back of our products. Allergy specified raw ingredients: 5 items which we are obligated, and 20 items which are recommended to display. These are all indicated whenever present in a product.
A: You can check them on the barcode label on the back of our products. Allergy specified raw ingredients: 5 items which we are obligated, and 20 items which are recommended to display. These are all indicated whenever present in a product.
Q: Do you have sets of assorted items?
A: We have available assortments of various items which are perfect for gifts. Assortments of steamed buns and dim sum are also available. In addition, we can also box items to suit your needs.
A: We have available assortments of various items which are perfect for gifts. Assortments of steamed buns and dim sum are also available. In addition, we can also box items to suit your needs.
Q: Do you have any cookies/sweets sold individually?
A: Since it depends on the product, please inquire with us.
A: Since it depends on the product, please inquire with us.
Q: How do I eat steamed bun with meat filling and siumai?
A: Please refer to the "how-to-eat" on the reverse side of the package or the box.
A: Please refer to the "how-to-eat" on the reverse side of the package or the box.
Q: Can I cook steamed buns and siumai in a microwave?
A: "The best way of tasting" is also indicated on the individual packaging of our products. Using a steaming basket (steamer) if possible, please steam the product so that the core of the becomes very hot. If you are using your microwave, please use the special microwave steamer and sprinkle a suitable amount of water on the product before heating. Since the heated steamed buns harden easily, please eat it soon.
A: "The best way of tasting" is also indicated on the individual packaging of our products. Using a steaming basket (steamer) if possible, please steam the product so that the core of the becomes very hot. If you are using your microwave, please use the special microwave steamer and sprinkle a suitable amount of water on the product before heating. Since the heated steamed buns harden easily, please eat it soon.
Q: Can I eat steamed buns as is?
A: Please be sure to steam and consume once the package is opened. The soft texture, rich taste, and aroma can be enjoyed by heating the product.
A: Please be sure to steam and consume once the package is opened. The soft texture, rich taste, and aroma can be enjoyed by heating the product.
Q: How should I preserve your products?
A: You can check the storage method on the barcode label on the back of our products. Please store "steamed bun/dim sum/siumai" in a refrigerator (below 10C), and confectioneries, such as moon cakes and tea at moderately cool room temperature.
A: You can check the storage method on the barcode label on the back of our products. Please store "steamed bun/dim sum/siumai" in a refrigerator (below 10C), and confectioneries, such as moon cakes and tea at moderately cool room temperature.
Q: Can I freeze steamed bun with meat filling and siumai ?
A: Due to the nature of the product and since no freezing additives are used, if steamed buns with meat filling and siumai are frozen, there will be a change in the flavor. After steaming, please consume it within the expiration date. When the product is frozen, please do not thaw but steam it until its core becomes hot enough to eat.
A: Due to the nature of the product and since no freezing additives are used, if steamed buns with meat filling and siumai are frozen, there will be a change in the flavor. After steaming, please consume it within the expiration date. When the product is frozen, please do not thaw but steam it until its core becomes hot enough to eat.
Q: Do you ship your products?
A: Some products cannot be shipped. Please contact us for details.
Shipment of steamed buns and siumai in chilled containers are also available.
Shipment of ice cream are delivered frozen.
A: Some products cannot be shipped. Please contact us for details.
Shipment of steamed buns and siumai in chilled containers are also available.
Shipment of ice cream are delivered frozen.
Q: Is there a shipping cost?
A: Yes, we do. Since shipping costs change depending on the receiver's address, please contact us.
A: Yes, we do. Since shipping costs change depending on the receiver's address, please contact us.
Q: Can I specify the delivery date of my order?
A: May be prespecified. When payments are made through bank transfer, we will confirm your desired delivery date and ship the items after confirmation of payment.
A: May be prespecified. When payments are made through bank transfer, we will confirm your desired delivery date and ship the items after confirmation of payment.
Q: Can I specify the delivery time?
A: May be prespecified. When payments are made through bank transfer, we will confirm your desired delivery date and ship the items after confirmation of payment.
A: May be prespecified. When payments are made through bank transfer, we will confirm your desired delivery date and ship the items after confirmation of payment.
